Get instant support with LiveChat, now active on the Thomas Hub!

Learn more about your people with new Thomas...Putting employee engagement at the heart of e...

Thomas clients now get exclusive instant support for all of your Thomas queries through our newest innovation, LiveChat!

This instant messaging style system, which is exclusive to Thomas clients, will appear in the bottom right hand corner of your screen when you log into your Hub account giving you live access to support from our dedicated team.

The Thomas Hub is a convenient and intuitive online assessment and candidate management system, with everything you need to get the very best from your people, all in one easy-to-use tool.

Our brand new easy to use LiveChat feature gives you the option to ask questions of our Client Services team and receive an immediate response. Our team are on hand between 08.30 and 17.00, Monday to Friday, with the option to leave a message out of hours, which will be responded to as soon as possible.

At Thomas delighting our customers is at the forefront of everything we do and the introduction of this feature gives us the functionality to respond in the quickest way available. We hope that you will find this quicker and easier than exiting the Hub or having to phone for niggling queries such as:

  • “Where are the sample reports?”
  • “How can I find my candidate?”
  • “How do I order more units?”

Our Client Services team believe that there is no such thing as a stupid question and are ready and waiting to answer any, and all, of your questions!

To give us your feedback on LiveChat, or if you have any questions about using the system, please get in touch on 01628 475 366 or

Nigel Stratford-Way

Nigel Stratford-Way

A former aircraft engineer and lecturer at Brunel University, Nigel joined Thomas’s technical support department in 2001. As Chief Technical Officer, Nigel now heads up the full IT function with over 25 staff. In a previous life, he was a bodybuilder and participated in prestigious competitions such as Mr Europe.