Thames Valley Police

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Thames Valley Police (TVP) is the largest non-metropolitan police force in England and Wales. They use the Thomas PPA and TEIQue assessments to support the business by improving performance and creating great leaders.

Policing the counties of Berkshire, Buckinghamshire and Oxfordshire; Thames Valley Police serves a diverse population of more than two million, plus six million visitors who come to the Thames Valley each year and patrols 196 miles of motorway – more than any other British police force.

The priority of the Thames Valley Police Authority and Thames Valley Police is to ensure that the public gets the best value for money. To do this they aim to: cut crime, catch criminals and cut costs.

 

The challenge

Alison Sercombe, HR Business Partner – Leadership & Career Development explains, “The Thames Valley Police force area is divided into 15 Local Policing Areas (LPAs) covering a diverse range of areas from rural to inner city. Each LPA works in partnership with the local council to deliver policing, so leadership is critical. We have a duty to our communities to provide the leadership needed to deliver a high quality of service, make our neighbourhoods safer and cut crime – good leadership is worth its weight in gold.”

 

The solution

Thames Valley Police incorporates Thomas’ behavioural assessment (PPA) and trait emotional intelligence assessment (TEIQue) into their Talent Management Programme.

I cannot put my time into anything that does not improve front line policing and delivery of front line policing. Thomas PPA and TEIQue enable me to support the business by improving performance and creating great leaders, so we can deliver the very best policing to our communities.

Alison Sercombe, Thames Valley Police

“The Talent Management Programme develops officers and staff with potential into future leaders. Using PPA and TEIQue, we are able to look holistically at delegates and get a picture of what they give the business at their current level, what they can offer at the next level and where they are likely to need our support. By pinpointing their strengths and areas for development, we enable delegates to make informed decisions about their career direction.”

“One of our officers was well known for his autocratic and direct behaviour. Part of the Talent Management Programme included looking at emotional intelligence facets such as Self-Motivation, Assertiveness and Relationships and exploring what effect they might have on his working behaviour. This helped him to understand how he was being perceived and the impact he had on other people.”

“He chose to adjust his style and as a result, became more successful. By modifying his approach, he was better able to make himself understood and communicate more effectively with the local council.”

“What we are aiming for is authentic leadership. To be authentic, you need a level of self-awareness, which you can only get from understanding how you work. TEIQue and PPA help delegates understand their personal work style, how they perform under stress, their ability to build and maintain relationships and enables critical conversations about motivation.”

 

The result

“Completing the Talent Management Programme gives candidates an advantage when applying for their next position. Competition for roles is fierce, but delegates of our Talent Programme over the past two years have a 27% success rate of securing a promotion.”

The information provided on each delegate was invaluable. Thomas assessments gave a scientific basis to feedback and completely focused delegates on their strengths and the areas where they need support in order to progress. Headlines from the feedback were given to line managers to help them direct the development.

Alison Sercombe, Thames Valley Police

“The Talent Management Programme makes delegates feel the organisation is interested in their future, which is important for retention and engagement. Delegates become ambassadors for improved performance. When they go back to their teams they bring with them an aura of positivity – they exude enthusiasm, organisational and personal competence and we see team performance go up.”