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Our clients > case studies

Read how UK companies have used Thomas' tools to help in their businesses in areas such as:

Recruitment

2Care

2Care are a charity using PPA for recruitment

"We have very specific values here at 2Care and we want to recruit people who share these values and will fit within our team. Honesty and integrity are values that underpin everything we do and we look for these qualities in our people. PPA identifies these for us. Recruitment costs us on average £100,000 per annum so it's vital we get it right first time. PPA gives the process objectivity and focus".

AndersElite

Using PPA to reduce staff turnover by selecting the right people first time

"Staff turnover prior to implementing PPA had been around 50% which is far better than the recruitment industry norm of 70%, which we estimate costs us around £1.5m per year. By selecting the right candidate first time we have radically reduced this number. PPA identifies candidates who have the right attitude and motivation to be successful at AndersElite."

Athens 2004

http://www.montaguehotel.com/location/destination-news/18553137

PPA used to recruit staff for 2004 Olympics Games in Athens

"The huge number of people we needed to recruit meant we had to have an assessment that was not only fast but extremely accurate and PPA fitted the bill perfectly. The other major benefit was that PPA could be completed in the candidate's native language, with the results and reports also in the relevant language. It is truly an International tool."

Barringtons

PPA and Team Audit for recruitment and development

"Soft skills are just as important to us as professional qualifications. An assessment tool such as PPA confirms if people have the soft, behavioural skills we are looking for. It takes away the subjectivity and minimises judgements being made on what could be superficial responses to interview questions."

Ben and Jerry's

PPA and TST used as part of the recruitment process

"The sales role at Ben and Jerry's is a very diverse one. PPA gives you the questions to ask and areas to probe to get a much better idea of a candidate's real strengths and limitations and the areas they might struggle with. For us PPA is easy to use, accurate and thorough. The information presented in the reports gives us everything we need to know to ask the right questions and avoid making recruitment errors."

Business Link

Business Link Nottinghamshire used PPA to recruit advisers and staff

"It is not enough to rely purely on an interview to give an all round view of a candidate. You need to take a holistic view of someone to be able to make an objective assessment as to whether they will fit the role."

BWB Consulting

Benchmarking used to recruit graduate engineers

"Profiling took the risk out of recruiting, we knew what types of behaviour would be successful in the role of Graduate Engineer. Bad recruitment decisions cost us money: benchmarking means we are confident we will now make the right decisions."

Collingwood

PPA and TST used as part of search and selection process for clients

"Our use of PPA has differentiated Collingwood from other consultancies. The ability to offer profiling and assessment to clients as part of our service has won us business we would not have otherwise had."

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Crimson

Specialist IT recruitment solutions provider using PPA and Thomas JOB

"We set ourselves apart by giving customers exceptional value and measurable business benefits. Having the capability to offer objective candidate testing and analysis is an important part of this.”

Esporta

PPA used as part of recruitment process

"Thomas' tools have complemented and enhanced the process of recruitment and given us the knowledge to plan for the future."

BOC Sureflow

PPA and TST used to recruit drivers

"Driving Services had begun to look into issues such as driver psychology to answer the question 'why do certain types of people have accidents?' We needed to be able to provide a more objective assessment to driver training based on the why people drive the way they do. Each behavioural characteristic responds to a different style of training and profiling allowed us to tailor the training to suit their requirements."

Extra Personnel

Recruitment agency using PPA to recruit their consultants

"PPA is one of the tools we use at the beginning to get recruitment right. It allows us to go beyond the sales mask at interview to see the 'real' person. It helps validate the behaviours we see from the person in front of us at interview. PPA paints a very accurate picture of a person's work personality. It gives us a very clear understanding of whether the person we see at interview will match the behavioural criteria we need in our sales people."

Games Workshop

PPA used as part of the recruitment process

"Recruitment and development is crucial to driving the business forward. We wanted to be able to recruit effectively, streamline the recruitment process and generate self awareness amongst the management team. PPA has been invaluable to us in terms of succession planning, recruiting and developing area managers and the recruitment of other directors. It ensures we achieve 100 per cent success in our human resource strategy."

Hill McGlynn

Recruitment agency using PPA used to recruit consultants

"We are a sales driven organisation, so having the wrong people on board can have serious repercussions on the bottom line. We look for specific characteristics in our sales people - drive, enthusiasm, determination and persuasiveness. PPA identifies the candidates with these skills. Using a tool such as Thomas means our recruitment process is more thorough and effective."

Mercia Business Limited

Mercia Business use PPA to help clients recruit as well as develop their teams

"PPA really hones our understanding of a person. It provides a good picture of an individual - their management style and their 'fit' within the business behaviourally. What do I like about PPA? Its quick, easy to use and accurate."

Monarch Airlines

USe PPA to recruit ground and support staff at Luton

"We know that individuals can technically do the job, by looking at their qualifications, but we need to know more about their behavioural style and attitude. PPA gives us the confidence that we have made the right decision:we want the right person not the best person."

Motor Neurone Disease Association

PPA used as part of the recruitment process

"Because all our money is donated we have to be careful how we spend it. PPA gives us a common language, one we can all understand. It also adds more objectivity to our recruitment process. It allows us to test and validate our gut reaction."

Martek Marine

Using PPA, Job Profile and GIA/TST to recruit and manage people more effectively

"Recruiting the 'right' people and ensuring teams work together efficiently is crucial to maintaining our competitive edge and to the continuing growth of the company. We use PPA, as well as TST/GIA, to determine whether candidates have the behavioural traits and mental agility required for success in a particular role."

Nottingham Evening Post

PPA used as part of the recruitment process

"We used PPA to help in the way we interviewed internal and external candidates. PPA questionnaire also enables us to identify questions we would not have otherwise thought to ask. As a result the interview process has been shortened"

Oxford, Swindon and Gloucester Co-op

PPA used as part of the recruitment process

"Profiling candidates online before they come in saves a huge amount of time, we are able to talk in more depth to them at interview. It also conveys a very professional image. We are a modern business and it's extremely important to us that this is recognised externally. PPA backs up what we are thinking, it allows us to demonstrate objectively why we think a particular person is suited to a specific role."

Recruitment Industry Taskforce for Enterprise (RITE)

Use PPA as part of the support they give to clients

"I could see the potential of PPA for use by my clients as they expanded and hired more staff, because the information PPA gives is straightforward and accurate. Job Profile is great, it gets right to the true behavioural needs of a role. If the job spec and the person spec is right then you have a good chance of finding the right match"

Siblu

Family holiday provider using PPA as part of the recruitment process

"We have very specific values and the people we recruit need to reflect this. We want people to believe in quality, have a passion for what they do, act with integrity and strive for success for all. Traditional interviews are not able to delve into this sort of intangible information. Using assessment, such as PPA, broadens the structure of the interview and means we dont have to rely on the information contained in their CV. it also gives a new deeper level of information upon which to make informed recruitment decisions."

TRC Group

Recruitment agency using PPA to recruit consultants

"It is the information that PPA provides that has made it so valuable. We can look how that individual works, how they interact with their team and the best way to manage them. PPA gives us more of an insight and makes the recruitment process immeasurably shorter and more straightforward. It means we don't waste time interviewing people who wont work in our environment."

Trent Buses

Using PPA to recruit bus drivers

"Our bus drivers are the public face of Trent Barton and we need to ensure they uphold and encapsulate our core ideals. We had to identify people at interview who would be friendly, outgoing and willing to develop good relationships with our customers. Great customer service is the key to retaining passengers and the people we rely on to do this are our drivers. The PPA means we are able to recruit drivers who will deliver on our company's values. It's not enough to simply have a brand, quality of service is crucial to business success."

Vadis People Services

Recruitment agency using PPA to screen job applicants

"Profiling gives us, as a recruiter, so much more information than we would normally have with just an interview. References that are a true reflection of an individual are difficult to get so a profile acts as a vital third party objective perspective on an individual's work behaviour. The ability for Vadis to profile candidates as part of the selection process means we are able to offer a more complete, professional service to clients."

VWS Techna

Using PPA and Job Profile for recruitment

"When recruiting people for our overseas offices we would often carry out the first interview over the phone as well as asking them to complete a PPA. Using a tool such as PPA has saved a lot of time and directs me quickly to the areas I need to probe. It gives an insight we might not otherwise get."

Virgin Trains

Using PPA for development and management of their training team

"Using PPA, as a manager, I am able to understand my team better. I know how they like to work and I try to alter my management style accordingly. PPA is the most accurate psychometric tool I have ever used. The reports are invaluable, I keep them to re-read and focus on throughout the year with my team."

Retention

Heatic

PPA, Team Audit and Management Diagnostic Review used to develop the management team, maintain morale, and create a culture of excellence

"Heatric had to change internally to meet the challenges presented by our expansion into new product markets. We saw Thomas as a means to help with the people issues presented. We wanted to be able to have a much better understanding of our people. PPA was an extremely effective problem solving tool; it gave us the right questions to ask to get results."

Surrey Heath Borough Council

PPA and Job Profile used for recruitment and as part of restructuring to become more customer centered

"PPA helps our managers understand why they have to modify and adapt their behaviour when dealing with different people. Completing a job profile helps them think of the behavioural requirements of the role, without focussing too much on the person. Job Profiler clarifies your thoughts on what you need the job to do as the organisation moves forward."

THP Professional Services Limited

Accountancy firm using PPA for recruitment and appraisal

"THP is team focussed - its important everyone feels a strong sense of belonging. Each team has a particular culture so its vital to reassure those team members that we will not bring someone in who won't fit. PPA has an extremely positive influence on our recruitment and staff retention and clearly demonstrates to our people that we care enough about them to devote time and money to recruiting people who will fit."

Individual Development

Ben and Jerry's

PPA used as part of the development process

"We use PPA as a development tool to get people to the next level. We owe it to the people who work for us to equip them with the skills they need to make them national account managers."

Business Link

Using PPA to manage different behavioural styles effectively

"We found PPA both easy to use and widely applicable. The assessment enables the directors to get a much better understanding of themselves. Are they risk takers? Are they task driven? Do they get on with people? PPA gives a clear idea of the impact their behaviour has on the people who work with and for them. It gives them a solid base to move forward."

Dolf Odendaal

PPA used in a Clinical Psychology setting helping people return to work

"The information provided by the PPA report is very useful in giving clients insights into their preferred style of working. It helps to open up lots of job options and in some cases can lead people to pursue very different career directions. The feedback a client receives as a result of PPA gives them confidence, they walk away feeling they have looked in the mirror and can now see themselves clearly. It really helps to re-build self esteem."

Games Workshop

PPA used to develop the management team and for succession planning

"PPA has been invaluable in terms of succession planning, recruiting and developing area managers and the recruitment of other directors. It ensures we achieve 100 per cent success in our human resource strategy."

Jurys Doyle

Using PPA and EIQ as part of their Head Chef development programme

"PPA reports played an important role in achieving the chef's 'buy-in' to the development programme. Our investment in tools that make a real difference to their personal development showed our commitment to their continuing career progression. PPA and EIQ have been instrumental in enhancing our chef's self awareness -helping them deal with their emotions, their team and their changing role within the company more effectively."

Martek Marine

Using PPA and GIA/TST to solve team issues and manage more effectively

"Thomas tools identify employees likely to find change unsettling and allow us to manage them more sensitively. By raising self awareness and group understanding we build more effective teams."

People Development Partnership

Training and consultancy company using PPA as part of coaching and development programmes

"For me PPA is quick as well as extremely accurate. It enables you to have an in-depth conversation at a very early stage. Clients don't have time for days of consultancy. Using PPA in this way I am able to deliver results much faster."

Rapid Racking

Using PPA within its call centres as part of Personal Development Reviews

"People development does not just happen. It takes conscious and concerted effort on the part of the team and managers to support and encourage people. We use PPA as part of each individual's Personal Development Review. The profile gives them a starting point. We are able to see their behaviour in the role, their strengths and limitations and their potential for development."

Select Coaching Associates

Performance coach using PPA with individuals and teams

"Improvements in business performance can only come from an understanding of self. The power of PPA lies in the visual representation of the profile on the three graphs. This clarity enables people to see the variances of their behaviour."

Southgate Consulting

Automotive recruitment consultancy using PPA as part of consultancy offering

"I like PPA because it's very accurate, extremely easy to use and understand and, most importantly for our clients, cost effective."

Storage Tek

Personal Assessment Centre (PAC) used to coach and develop potential Managers

"We use a Personal Assessment Centre because it helps the individual to identify their strengths as well as the areas they need development. People have a perception of how they are and we have a perception of how they are - a PAC makes sure there are no gaps. Self awareness means we are able to support and coach them much better and develop them in their role. We put great store in the training and development of our people so proper development plans are essential.”

Unilever (Lever Faberge)

Using PPA as part of their Leadership Development Programme

"Lever Faberge need to understand what drove manager's behaviours - what motivated them. PPA provided a much better understanding of themselves and their colleagues. We wanted our people to be aware of how different profiles work in different ways - not good or bad, better or worse, just different."

Weymouth College

PPA used to mentor and coach individual's and help small business understand thier teams

"We find PPA a completely non-threatening way to start people thinking about their strengths and limitations. It allows individuals to take an objective view of their behaviour without it becoming personal. PPA enables people to understand why they each work the way they do and appreciate where others are coming from."

Willmott Dixon

Construction company using EIQ as part of their Management Development Programme

"Our people focussed approach sets us apart from our competitors and is a key factor in our success as a business. To maintain our exceptional levels of service and to remain an employer of choice for the construction industry it is vital that we preserve and nurture our distinctive people orientated culture. By helping managers to understand themselves better and identify their strengths and limitations, we help them to perform better - this benefits their own careers and our business."

Organisational Development

Barringtons

"Profiling the senior team allowed them to see exactly what PPA was all about and the information it provided. Once they understood their profiles they were able to talk much more openly to one another about their preferred work style and how it can impact on those around them"

Bolton Hospitals NHS Trust

"Good management is so critical in today's NHS that our recruitment decisions need to be the right ones. PPA is part of this process. It has a valuable part to play in our strategic recruitment decisions. PPA is good because it does not involve any 'psychob-babble' - it describes potential behaviour in plain English".

Diligencia

"Emotional Intelligence makes the difference between good and great leaders. The key to great leadership is managing the emotional environment of the organisation around you as well as working with and through people rather than adopting a directive or finger pointing style. We use EI in conjunction with PPA to get a full picture of the individual's work based behavioural preferences and their emotional intelligence. This helps pinpoint the areas that need attention, gives the best possible service to clients and produces results quickly."

Leading Edge People

"We have evidence that profiling people and simply having them accept and own their behaviour really does melt down boundaries. What often prevents teams stepping up to the next level is the judgements that are made on individual's within the team. Profiling people eliminates the need for judgement.

National Museums Liverpool

"The management diagnostic was invaluable to see where we were at. The workshop was a realy good day of focus for us - where did we want to be as a management team? The day enabled people to verbalise what they were feeling in a non confrontational, supportive environment."

Practice Doctor

"PPA is a great tool to use as people can very easily understand what its all about. The visual nature of the graphs means that people can see their key behavioural characteristics."

Ringrose Law Group

"The massive benefit of PPA is that it provides measurable objectivity - the profile speaks for itself. Its an extremely accurate reflection of people's work style."

Saffron Building Society

"Thomas Emotional Intelligence Questionnaire is a powerful development and conflict management tool. It can be used to help resolve interpersonal disputes and develop an individual's 'people skills'. Using EIQ with our executive team has stimulated self awareness and provides a real insight into their emotional strengths and limitations. Becoming more aware of the way their behaviour impacts upon others helps them build better relationships with their team."

StorageTek

"We need our managers to think strategically in situations they have not experienced before and make quick decisions. TST tells uswhether they are able to do this. We use a Personal Assessment Centre because it helps the individual to identify their strengths as well as the areas they need development. People have a perception of how they are and we have a perception of how they are - a PAC makes sure there are no gaps."

The Matthew Holland School

Matthew Holland School

"Through the use of PPA and the profiles we are much stronger as a management team. OFSTED inspected the school in 2004 and subsequently commented in their report 'Leadership is good at the senior level...'.

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